Returns & Exchanges

At Sony World, we want you to be completely satisfied with your premium electronics, which is why we offer a 30-day hassle-free return policy for all genuine Sony products purchased through our store. To qualify for a full refund, items must be returned in their original packaging with all included accessories and documentation.

1

Initiate Your Request

Log in to your Sony World account, navigate to your order history, and select 'Request Return' to generate a unique Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your device in its original Sony retail box, ensuring all cables, manuals, and remote controls are included to avoid restocking fees.

3

Ship to Service Center

Affix the provided prepaid shipping label to the outside of your package and drop it off at any authorized courier location for secure transit to our inspection facility.

4

Inspection and Refund

Once our technicians verify the product's condition and serial number, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing